Conflict+Resolution

Recently, two of my colleagues and I presented to all of our employees and peers a training on conflict resolution. Often, in our positions, we have to tell campus Presidents and leadership teams that their processes are non-compliant, have audit issues, or do not meet regulatory standards. Typically, Directors of Regulatory Operations have a difficult time having these conversations with the leadership teams because they feel conflict will arrive. This presentation allowed them to review conflict styles and practice the different styles, enabling them to feel more confident having difficult discussions.

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